Machine washing is not recommended. For spot treatment, blot gently or opt for professional dry cleaning. For inquiries about specific models with removable covers, please email hello@roveconcepts.com.

Yes. Many of our high-performance fabrics feature a rub count of 15,000+, making them well-suited for households with children or pets. Visit our Product Care page for material-specific care recommendations.

Our [Firmness Guide] provides a detailed breakdown of each seating collection’s firmness level—from structured to plush—to help you find the perfect fit.

Yes. You may order up to 12 complimentary swatches at any time. For an elevated sampling experience, a curated Designer Swatch Box is also available for $50 at swatch checkout.

Yes. Our complimentary virtual design consultations are available exclusively to Rove Members. Schedule your personalized session via our Contact Us page.

Please visit our [Product Care page] for detailed cleaning instructions, material guidelines, and rub counts to preserve the integrity of your pieces.

Full product and packaging dimensions are listed on each product page. If you're unsure, contact us for support. Returns due to sizing issues are subject to return fees.

Our sectionals are available in left-hand facing and right-hand facing orientations. When facing the front of the sofa, a left-hand facing chaise is positioned on your left, and a right-hand facing chaise is on your right. Some models are modular or reversible, offering flexible configurations to suit your layout.

For residential settings:

• 3,000–9,000: Light duty (occasional use)
• 9,000–15,000: Medium durability
• 15,000+: Heavy duty (ideal for everyday use and family homes)
• 30,000+: Exceptional durability, suitable for high-traffic spaces For commercial environments, we recommend 15,000+ double rubs for lasting performance.

Some items require assembly. Assembly details are listed on each product page, and instructions are included.

While we strive for consistency, subtle variations may occur due to lighting, screen settings, and dye lot changes. We recommend ordering swatches to experience the true color and texture in your space. Please allow for a 10–15% variance between dye lots.

Please contact our Concierge Team as soon as possible. Address changes are only possible before the order has shipped.

Once your order reaches the local delivery terminal, the carrier will contact you to schedule a convenient delivery window.

Yes. A signature is required for most deliveries unless otherwise noted. Carriers will work with you to schedule a time that works.

Orders take 1–4 business days to process before shipping. Once shipped, transit typically takes 1–3 weeks. Delivery timelines vary based on your location and service level.

Shipping is a flat rate for orders up to $5,000. For orders above $5,000, shipping is calculated as a percentage of your subtotal. See our full shipping policy for details.

Once your order has shipped, we’ll email you with tracking details so you can follow its journey to your home.

Assembly is included with White Glove service only. Standard delivery does not include unpacking, assembly, or debris removal.

Please reach out to our Concierge Team at hello@roveconcepts.com within 24 hours. We'll work directly with the carrier to resolve the issue quickly.

Email hello@roveconcepts.com within 3 business days of delivery with photos and a description of the issue. We'll review and resolve it quickly through replacement, repair, or credit.

We offer Standard, White Glove, and Customer Pick-Up options. You can select your preferred service at checkout based on availability in your area.

Yes, let us know before your order ships and we’ll work with you on a short-term hold. Extended storage may incur a fee.

Custom orders are final sale once production begins. If you have concerns about timing or changes, contact us promptly to explore options.

Eligible items in original condition may be returned within 30 days of delivery. Custom items, parts, and Final Sale products are not returnable. Please contact our Concierge Team at hello@roveconcepts.com to arrange a return.

Customers are responsible for paying return shipping. Outbound shipping from the original order is non-refundable. Final Sale, and custom orders cannot be returned.

We ask that you accept all items unless a piece is structurally damaged and cannot be used. In such cases, please take clear photographs of the damage, the packaging, and the product label before refusing the affected part only. Undamaged items must be accepted to avoid redelivery or storage fees.

If no resolution is accepted, a return may be requested under our return policy. If a return is approved, shipping costs will be deducted from the refund.

Email hello@roveconcepts.com within 3 days of delivery with:

• Clear photos of the issue, including packaging and labels
• A description of the problem
• Late or incomplete claims may not be eligible for resolution.

Depending on the situation, we may offer:

• A replacement
• A partial discount
• Reimbursement for approved local repair

Once a resolution is confirmed, it cannot be changed or canceled. Labor and shipping costs may apply.

Please inspect all items carefully at the time of delivery, even if you plan to store them. If damage is present, accept delivery and clearly note “damaged upon arrival” with the carrier. All claims must be reported to Rove Concepts within 3 days of receiving delivery.

At this time, only one payment method can be used per order at checkout.

Store credit is automatically available at checkout and will appear as a payment option. It cannot be applied retroactively.

Vouchers are valid for 6 months from the date of issue and can be used toward future purchases of furniture, accent, or décor.

Rove Members enjoy 25% off sitewide, early access to new arrivals, and exclusive insider perks. Plus, you'll receive a voucher worth 10% of your product purchase to use on a future order. It's our way of rewarding your investment in timeless design. Trade professionals can also apply for exclusive benefits through our Trade Program.

Member vouchers are issued 30 days after delivery or pickup. You'll receive an email with all the details when your voucher is ready.

Refunds are issued to the original payment method within 5 business days of return confirmation. Store credit will be applied if the original payment method is unavailable.